← All roles

Customer Activation Manager | Scaled

Ramp· Sales
Apply on company site
Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)$104k - $143kFull-timePosted 10mo ago

About the role

Scaled Customer Success onboarding, activation, and growth for Ramp’s self-service customers. Early team member to build and refine the scaled customer implementation motion to drive activation and retention.

Responsibilities

  • Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
  • Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
  • Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
  • Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
  • Help us maintain an industry leading satisfaction rate with our customers
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment

Qualifications

  • Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Desire for ownership and growth in the role over time
  • Proven track record meeting weekly or monthly KPIs
  • Experience with owning a high volume book of business of 100+ customers at a time
  • Ability to anticipate customers’ needs and position product solutions accordingly

Skills

Required:B2B customer-facing experienceProject managementCommunicationOwnership and growth mindsetKPIs / performance trackingAccount ownership

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
  • One Medical annual membership (US)
  • 401(k), including employer match (US)
  • Fertility HRA (US)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
  • Pet insurance (US)
  • Relocation expense coverage to NYC or SF (US)
  • Group medical, dental, and vision coverage through Sun Life (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (Canada)
  • Employee Assistance Program and virtual care through Lumino Health (Canada)
  • Private medical insurance through Freedom Elite (UK)
  • Virtual GP and at-home care via eMed x Livi (UK)
  • Workplace pension through Penfold, with salary sacrifice option (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
Ramp logo

About Ramp

ai-agents-and-applicationsfinopsfintechpaymentsproductivitysetter-30setter-30-2026-q1wing-list-2026
Company profileWebsite

More open roles at Ramp