← All roles

Customer Success Manager, SMB (EST)

Nooks· Customer Success & Support
Apply on company site
Remote$110k - $123kFull-timePosted 10mo ago

About the role

Customer Success Manager for SMB segment handling accounts in EST/EMEA, focusing on onboarding, adoption, renewals, upsells, and customer advocacy with a scaled approach.

Responsibilities

  • Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
  • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

Qualifications

  • 1+ years of SDR experience
  • 1+ years of customer onboarding and support experience with a B2B SaaS tool
  • Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
  • 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
  • Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

  • Equity
  • Generous perks
  • Comprehensive benefits (as part of compensation package)
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Nooks

Superhuman Selling

Boost connects and double pipeline with Nooks, the AI parallel dialer and pipeline engine built for modern sales and SDR teams.

Outbound ProspectingParallel DialingCoachingSalesAI
Company profileWebsite

More open roles at Nooks