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Implementation Manager GxP

Benchling· Professional Services
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Princeton, New Jersey$161kfull-timePosted 10mo ago

About the role

Manage GxP and non-GxP implementations of Benchling's platform for biotech and pharma clients, guiding validation, compliance, and customer success from kickoff to go-live.

Responsibilities

  • Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers, with particular focus on GxP and regulated environments.
  • Own implementation success from project kickoff to go-live, leveraging strong project management skills, validation expertise, and deep product knowledge.
  • Build and execute detailed project plans, own project activities, and work with other team members to execute on project deliverables to ensure on-time, on-budget, high-quality deployments.
  • Serve as the GxP subject matter expert during GxP implementations, advising customers on validation strategy, risk-based approaches, and regulatory best practices for implementing Benchling within their quality systems.
  • Guide customers through their computer systems validation (CSV) activities, helping them understand how to create validation deliverables (Validation Plans, IQ/OQ/PQ protocols, Traceability Matrices, Validation Summary Reports) aligned with their internal procedures and regulatory requirements.
  • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs while maintaining compliance with relevant regulations (21 CFR Part 11, Annex 11, GxP).
  • Lead requirements and design workshops, perform data modeling and application configuration, develop test plans and guide UAT execution, train and onboard users.
  • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling best practices for both scientific workflows and regulatory compliance.
  • Collaborate with internal teams to ensure customer feedback on validation processes and GxP requirements influences product development and validation package improvements.
  • Identify and work with sales on opportunities for account expansion post go-live.

Qualifications

  • B.S. in engineering, life sciences, biological sciences, or a related field.
  • 3-5 years of hands-on experience with computer systems validation (CSV) in pharmaceutical, biotech, or other regulated environments.
  • 2+ years of experience working at a pharmaceutical company, biotech, or similar regulated organization.
  • Strong understanding of 21 CFR Part 11, Annex 11, GAMP 5, and principles of computer systems validation in GxP environments.
  • Experience creating or reviewing validation deliverables such as Validation Plans, IQ/OQ/PQ protocols, Risk Assessments, Traceability Matrices, and Validation Summary Reports.
  • Demonstrated ability to apply risk-based validation approaches and advise on validation strategy.
  • Strong communication skills with the ability to connect with stakeholders including scientists, quality professionals, IT leads, and executives.
  • Strong project management skills to handle multiple workstreams and stakeholders.
  • Self-starter, able to succeed in fast-paced environments.
  • Curious, creative, tenacious, and collaborative attitude.
  • Willingness to travel up to 25%. It is preferred if the candidate has:**
  • Hands-on bench science or laboratory research experience in molecular biology, biochemistry, or related fields.
  • Experience using Benchling or other R&D SaaS platforms, especially as an admin or power user.
  • Software implementation or professional services experience in SaaS companies.
  • Knowledge of Agile development methodologies and software testing.
  • Experience with lab/manufacturing systems such as LIMS, ELN, QMS.

Skills

Required:Project ManagementValidation Principles (CSV)Regulatory Knowledge (GxP, 21 CFR Part 11, Annex 11)Communication SkillsCustomer Advisory and Training

Benefits

  • Competitive salary and equity.
  • Broad range of medical, dental, and vision plans for employees and dependents.
  • Fertility healthcare and family-forming benefits.
  • Four months of fully paid parental leave.
  • 401(k) with employer match.
  • Commuter benefits and home office stipend for remote work.
  • Mental health benefits including therapy and coaching.
  • Monthly wellness stipend.
  • Learning and development stipend.
  • Generous and flexible vacation policy.
  • Winter holiday shutdown.
  • Sabbaticals at 5 and 10-year anniversaries.
Last updated Jan 16, 2026. Interested? Apply on the company site.
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About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

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