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Director, Forward Deployed Engineering & AI GTM Lead

Aircall· Sales & Partnerships – 12010 - Solution Engineering
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Hybrid (Seattle, WA)$200k - $230kPermanent Full Time EmployeePosted 10mo ago

About the role

Director responsible for technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent (AVA). Leads the Forward Deployed Engineering team, guides cross-functional collaboration across Sales, AM, Product, Engineering, Marketing, and Support, and shapes GTM strategy and product evolution for AI agents.

Responsibilities

  • Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.
  • Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
  • Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
  • Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).
  • Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.
  • Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.
  • Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.
  • Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.
  • Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.
  • Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.

Qualifications

  • 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
  • Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder).
  • Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
  • Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
  • Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
  • Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.
  • Excellent communication and stakeholder management skills, translating between technical and business audiences.
  • Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
  • Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.

Skills

Required:Technical leadershipAPIs and integrationsCoding

Benefits

  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching
  • Unlimited PTO — take the time you need to come to work feeling great
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

Customer CommunicationsAIAutomationCRM IntegrationHelpdeskVoIPCloud-based
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