← All roles

Senior Member of Technical Staff, Voice

Harper· Operations
Apply on company site
Hybrid (San Francisco)$170k - $275kFull-timePosted 9mo ago

About the role

Senior role owning Harper's voice AI infrastructure, scaling from hundreds to thousands of calls, integrating voice as a core system for sales, operations, and customer service.

Responsibilities

  • Build outbound at scale — Lead qualification agents calling thousands of prospects daily
  • Create inbound customer service — 24/7 agents handling policy questions, certificate requests, claims
  • Ship operations and underwriting voice — 20-30 minute insurance applications over the phone
  • Build platform infrastructure — Move to custom infrastructure; sub-700ms latency; 10,000+ concurrent calls
  • Design systems that compound — Every conversation becomes structured decision traces

Qualifications

  • 3-6 years software engineering experience
  • Production voice AI experience at scale
  • Deep knowledge of voice infrastructure and real-time systems
  • Experience with latency optimization
  • Based in San Francisco or willing to relocate

Skills

Required:Production voice AIVoice infrastructureLatency optimization

Benefits

  • Health, dental, and vision insurance
  • Commuter benefits
  • Team meals and snacks
Last updated Aug 26, 2026. Interested? Apply on the company site.
Harper logo

About Harper

AI-native commercial insurance brokerage

At Harper, we are building a fully autonomous commercial insurance brokerage powered by AI. Our initial focus is on mid-sized businesses with complex insurance needs, but our vision is to eventually serve every business in the country. By leveraging AI to automate key workflows in the insurance process, we efficiently secure optimal coverage for each client's unique requirements at competitive prices and with rapid turnaround. Our AI system learns from the expertise of our brokers, accumulating not just knowledge but also the specific workflows, data, and capabilities that pave the way to full autonomy.

artificial-intelligencefintechinsurance
Company profileWebsite

More open roles at Harper