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Professional Services Lead - EMEA

Benchling· Professional Services
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ZurichFull-timePosted 9mo ago

About the role

Leading a team of Implementation Managers to drive biotech software implementations across EMEA, ensuring strategic growth, customer satisfaction, and scientific success.

Responsibilities

  • Lead, coach, and develop a team of Implementation Managers across EMEA, fostering a culture of excellence, collaboration, and continuous learning
  • Partner with the Customer Experience Leader EMEA to define PS strategy, optimize implementation processes, and scale the team effectively
  • Provide hands-on guidance during complex implementations, serving as an escalation point for technical challenges or critical customer situations
  • Drive accountability for successful project delivery across your team, ensuring implementations are completed on time, on budget, and with high quality
  • Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering to deliver seamless customer experiences
  • Understand EMEA customer needs and scientific workflows, translating insights into actionable recommendations for product improvements and PS best practices
  • Represent Benchling's scientific and technical credibility with customers, demonstrating deep understanding of biotech R&D processes
  • Track team performance metrics, identify improvement opportunities, and implement changes to increase implementation velocity and customer satisfaction
  • Contribute to global PS initiatives, sharing EMEA learnings and collaborating with PS leadership across regions

Qualifications

  • MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field
  • At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, or process development
  • 2+ years in a lead or people manager role, with demonstrated success building and developing high-performing teams
  • Software implementation experience, preferably with a SaaS software company
  • Strong communication skills connecting with scientists, IT project leads, and executives
  • Self-starter with ability to thrive in a startup environment with shifting priorities
  • Curious, creative, and tenacious with a collaborative mindset
  • Ability to travel up to 25% based on customer and project needs
  • Based in or willing to relocate to Zurich, Switzerland

Skills

Required:Leadership and Team DevelopmentBiotech R&D KnowledgeCommunication Skills
Nice to have:Software Implementation

Benefits

  • Competitive salary and equity
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • Home office stipend
  • Mental health benefits + wellness stipend
  • Learning and development reimbursement
  • 25 days vacation days + public holidays
  • Company-wide Summer & Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries
  • Remote perks including travel to hubs
  • In-office perks (Zurich Only)
  • Commuter benefits (Zurich Only)
Last updated Jan 16, 2026. Interested? Apply on the company site.
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About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

BioresearchBioprocessIn VivoConnectGene therapyCell therapyAntibodies and proteinsRNA therapeutics
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