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Associate Manager, Enablement and Strategy

Tarro· Client Enablement
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Kuala LumpurFull-timePosted 9mo ago

About the role

Bilingual Enablement & Strategy Associate Manager (Mandarin & English) to design enablement initiatives, build scalable training programs, and partner cross-functionally to elevate client-facing teams in a fast-paced environment.

Responsibilities

  • Build the systems, programs, and playbooks that enable our client teams to deliver a best-in-class experience to restaurant partners.
  • Establish a culture of continuous learning by creating programs that encourage knowledge sharing, skill development, and operational excellence across teams.
  • Partner with product, engineering, and client support teams to ensure our teams stay ahead of product updates and evolving operational needs.
  • Design and implement performance measurement frameworks that evaluate agent performance, training effectiveness, and operational outcomes.
  • Create feedback loops that continuously improve training programs and operational processes.
  • Identify capability gaps across teams and design enablement initiatives that raise the overall quality of execution.
  • Drive high-impact operational initiatives that improve how our teams operate and scale.
  • Help build scalable infrastructure for training, documentation, and knowledge management.

Qualifications

  • 2–4 years of experience in a high-intensity environment, such as management consulting, startups, private equity, or investment banking.
  • Bilingual in Mandarin and English, with strong written and verbal communication skills.
  • Demonstrated ability to drive projects end-to-end with high ownership, ideally while managing or mentoring high-calibre teammates.
  • Enjoys building things from 0 → 1 and is comfortable executing quickly.
  • Comfortable operating in fast-paced environments with ambiguity and rapid change.

Skills

Required:Bilingual communication (Mandarin & English)Project management
Nice to have:Training program design
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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