Technical Account Manager
Outtake· Growth
New York City$180k - $210kFull-timePosted 9mo ago
About the role
Technical Account Manager role owning enterprise and mid-market accounts from deal closure through adoption and expansion, serving as the technical partner customers trust and guiding deployment, configuration, and growth while feeding field insights back to product and engineering.
Responsibilities
- Own expansion on your book — spotting where accounts can grow and going after it, whether new use cases, new teams, or more of the platform
- Own retention and renewals — catching risk early and acting before it becomes a renewal problem
- Own deployment and configuration — standing up customer environments, prompt engineering, and tuning the agents across the product surface
- Serve as the technical point of contact for your accounts, guiding customers through the platform and helping them achieve real outcomes as it evolves
- Feed field insights back to product and engineering — the patterns, the gaps, what to build next
- As the book grows, we expect this role to take on broader ownership over account strategy and the playbooks that support it
Qualifications
- A genuine love of working with customers — the day-to-day of hearing their problems and earning their trust
- Technical chops, with the ability to deploy, configure, and troubleshoot independently, and comfort getting hands-on with agents
- A desire to build the playbooks rather than inherit them, and the drive to create structure where it doesn't yet exist
- Nice to have: experience at a fast-paced startup or other high-growth environment
Skills
Required:Customer relationship managementPlatform deployment and configurationPrompt engineering
Benefits
- Office: in-person team in Brooklyn, NY (5 days a week with flexibility as needed)
- 100% company-paid medical, dental, and vision for employees
- Flexible PTO
- Annual company retreats and regular in-person events
Last updated Sep 16, 2026. Interested? Apply on the company site.
About Outtake
Cyber Agents for Every Digital Threat
Outtake agentic AI secures modern attack surfaces with advanced search, real-time threat classification, and automated response.
CybersecurityAIThreat DetectionDigital Risk ProtectionIdentity
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