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Customer Activation Manager | Strategic Enterprise

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)Full-timePosted 9mo ago

About the role

Ramp's Strategic Enterprise CSM role focused on transforming how large enterprises run their finances through end-to-end workflow transformation, AI-enabled tools, and cross-functional stakeholder leadership.

Responsibilities

  • Lead enterprise customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
  • Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
  • Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics
  • Run executive-level stakeholder management across multiple layers of a customer org, including C-suite relationships you own independently
  • Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
  • Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates
  • Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
  • Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves

Qualifications

  • Enterprise change management — you've driven workflow adoption inside complex organizations, navigated real resistance from real stakeholders, and have measurable results to show for it. Finance or fintech context is a plus but not required.
  • AI fluency as a daily habit — you already use AI tools habitually in your work. You use them to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks. This is how you work, not something you're exploring.
  • Financial impact communication — you can walk a CFO through the business case for a workflow change, connect implementation milestones to P&L outcomes, and run executive updates in financial terms, not product terms.
  • Technical acumen — you can hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture.
  • 7+ years in enterprise customer success or implementations

Skills

Required:Enterprise change managementAI fluencyFinancial impact communicationTechnical acumenEnterprise CS/implementation experience

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you (US) with partial coverage for dependents
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • Relocation expense coverage to NYC or SF (if needed)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only)
  • Private medical insurance (UK)
  • Virtual GP and at-home care (UK)
  • Workplace pension with salary sacrifice option (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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