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Enterprise Implementation Manager

PermitFlow· Customer Success
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Hybrid (New York City, NY)$160k - $210kFull-timePosted 8mo ago

About the role

Enterprise Implementation Manager responsible for onboarding strategic enterprise accounts, leading complex implementations from post-sale handoff through launch, and driving early value with cross-functional collaboration in a hybrid NYC role.

Responsibilities

  • Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
  • Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
  • Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
  • Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
  • Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
  • Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
  • Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
  • Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.

Qualifications

  • 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
  • Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
  • Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
  • Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively.
  • Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.

Skills

Required:Enterprise onboardingProject managementStakeholder management

Benefits

  • Competitive salary and meaningful equity in a high-growth company
  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO and paid family leave
  • Home office & equipment stipend
  • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
  • In-Office Lunch & Dinner Provided
Last updated Jul 22, 2026. Interested? Apply on the company site.
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About PermitFlow

TurboTax for Construction Permitting

Intuitive workflow software that helps general contractors and developers identify the optimal permitting process and needed application forms for a particular project, and then easily fill the relevant paperwork to prepare a robust application package.

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