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Software Engineer, Infrastructure

Serval· Engineering
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San Francisco$200k - $325k + equityFull-timePosted 8mo ago

About the role

Role focused on building and scaling Serval's foundational infrastructure, with emphasis on enabling self-hosted deployments for enterprise customers and supporting on-premises/private cloud installations.

Responsibilities

  • Design, implement, and operate large-scale distributed systems that power Serval's AI agents, workflow orchestration, and data pipelines.
  • Write and maintain Terraform modules to provision and manage cloud infrastructure across AWS, GCP, or Azure environments.
  • Build and maintain deployment packages, installation scripts, and infrastructure templates that enable customers to self-host Serval in their own environments.
  • Provide technical guidance and troubleshooting support to enterprise customers deploying and operating self-hosted instances of Serval.
  • Ensure high availability, performance, and reliability of production systems through monitoring, alerting, incident response, and capacity planning.
  • Build internal tools and platforms that enable product engineers to deploy, test, and operate services efficiently.
  • Collaborate with engineering teams to design resilient, scalable architectures that support both cloud-hosted and self-hosted deployment models.
  • Profile and optimize system performance, including compute, storage, networking, and database layers.
  • Implement security best practices and ensure infrastructure meets enterprise compliance requirements for both managed and self-hosted deployments.

Qualifications

  • 4+ years building and operating large-scale distributed systems in production environments.
  • Strong experience writing and maintaining Terraform for infrastructure provisioning and management.
  • Deep knowledge of at least one major cloud provider (AWS, GCP, or Azure), including compute, networking, storage, and managed services.
  • Experience building, packaging, and supporting self-hosted or on-premises software deployments for enterprise customers.
  • Proficiency in Python, Go, or similar languages for building automation, tooling, and infrastructure services.
  • Strong understanding of networking, databases, containerization (Docker, Kubernetes), and orchestration systems.
  • Experience with monitoring, logging, alerting, and incident management tools (e.g., Datadog, Prometheus, Grafana, PagerDuty).
  • Ability to communicate technical concepts clearly to customers and provide infrastructure support and guidance.
  • Ability to debug complex system issues, analyze performance bottlenecks, and implement effective solutions.

Skills

Required:Distributed systems
Nice to have:Terraform

Benefits

  • comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
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