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Sales Manager, Mid-Market - East

Serval· Sales
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New York, San Francisco$350kFull-timePosted 8mo ago

About the role

Manager of Mid-Market Account Executives leading the founding mid-market sales team, defining commercial motion, hiring and coaching AEs, and driving multi-stakeholder IT and Security deals. Based in New York with office requirement; travel up to ~25%.

Responsibilities

  • Build, hire, and scale the mid-market AE team from the ground up, defining team structure and hiring profiles.
  • Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development.
  • Drive team performance and hold accountability for team quota attainment, pipeline generation, and sales velocity metrics.
  • Maintain a personal book of business and close strategic deals to stay close to customers and model best practices.
  • Develop and refine the mid-market sales playbook — including outbound motions, qualification frameworks, demo narratives, and closing strategies.
  • Partner with GTM leadership to define ICP, pricing and packaging, and territory/account assignment for the mid-market segment.
  • Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback.
  • Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences.
  • Represent Serval at industry events and strategic customer meetings (travel ≈ 25%)

Qualifications

  • 5–8 years of B2B SaaS sales experience with at least 2 years managing and developing high-performing AE teams.
  • Proven track record of building and scaling sales teams at early-stage companies (Seed → Series B).
  • Consistent overachievement as both an individual contributor and a people manager — President's Club, top performer recognition, or rapid career progression.
  • Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers.
  • Skilled at coaching complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
  • Strong player-coach mentality — willing to carry a book of business while building the team and process.
  • Exceptional leadership, communication, and executive presence with the ability to inspire and hold teams accountable.
  • Based in or willing to work from our San Francisco HQ five days a week, with regular travel to support team and customers.

Skills

Required:B2B SaaS salesSales leadershipFull-cycle sales to IT/Security/Engineering

Benefits

  • In addition to salary, meaningful early-stage equity and a range of benefits to support well-being and growth — including comprehensive health coverage, flexible PTO, daily lunches and snacks, onsite gym access, and regular team events and offsites.
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Serval

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Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

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