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Implementation Architect- San Francisco HQ

Orb· Customer Success
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Hybrid (HQ-San Francisco)$140k - $220kFull-timePosted 8mo ago

About the role

Implementation Architect responsible for the technical post-sales journey, from initial implementation through go-live and beyond, helping customers architect their billing integration and derive value from Orb quickly.

Responsibilities

  • Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
  • Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
  • Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
  • Troubleshoot implementation challenges and unblock customers when they get stuck
  • Serve as the ongoing technical point of contact for strategic accounts
  • Partner with Customer Success to ensure smooth handoffs and long-term customer health
  • Build trusted relationships with customer engineering, finance, and product teams
  • Identify patterns where multiple customers hit the same friction points and advocate for product improvements
  • Contribute to documentation, best practices, and reference architectures that accelerate future implementations

Qualifications

  • 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
  • Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
  • Comfortable with SQL and navigating complex data relationships
  • Track record of owning customer relationships through implementation and onboarding
  • Proven ability to translate between business requirements and technical architecture
  • You're fluent in technical conversations with engineering teams
  • You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
  • You see problems through to resolution and take accountability for customer outcomes, not just deliverables
  • You dig into the "why" behind customer requests and don't stop at surface-level answers
  • You move fast and figure things out—our team motto is "you can just do things"
  • You spot patterns across engagements and push for solutions that scale

Skills

Required:API design and integrationSQLRelationship managementTechnical communication with engineering teams

Benefits

  • Excellent medical, dental, and vision insurance
  • One Medical membership
  • Unlimited PTO plus an additional week off between Christmas and New Year’s
  • 401k plan
  • 16-week paid parental leave with equity vesting
  • Commuter stipend
  • Catered lunches in the office
  • Annual learning & development stipend
  • Meaningful equity in the form of stock options
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Orb

We built billing so you don't have to

Orb is the platform for revenue design in the AI era—powering flexible pricing, usage-based billing, and monetization strategy at scale.

AIrevenuepricingusage-based billingmonetization
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