← All roles

Solutions Engineer

incident.io· Sales
Apply on company site
Hybrid (San Francisco)$120k - $150kFull-timePosted 8mo ago

About the role

Solutions Engineering role focused on turning discovery into validated live demos, partnering with Account Executives to demonstrate incident.io’s AI-native reliability platform to prospects, with room to shape the Solutions Engineering function as it grows.

Responsibilities

  • Be the technical voice from discovery through close, partnering with AEs across the commercial segment.
  • Run demos that stand up to real scrutiny for senior stakeholders at prospective customers.
  • Collaborate with TSEs and Product as needed, primarily working with AEs to understand a prospect’s world before engaging.
  • Demo and test AI-native product capabilities, shaping how AI appears in workflows.
  • Shape and influence how Solutions Engineering operates as the function grows, taking ownership and contributing ideas.

Qualifications

  • Previous Solutions Engineer experience with demonstrated success presenting to senior stakeholders and landing demos.
  • Genuine interest in code and solving hard technical problems.
  • High ownership and proactive problem-solving attitude.
  • Deep knowledge of the product and ability to explain it thoroughly beyond basic demos.
  • Tenacity in addressing technical objections and finding answers.
  • Thrives under pressure and performs when stakes are high.
  • Desire to contribute to building and shaping a growing Solutions Engineering function.

Skills

Required:Technical presentation and demonstrationCustomer engagement and discoveryTechnical troubleshooting and research

Benefits

  • Market-leading private medical insurance.
  • Competitive PTO.
  • First Friday of every month off.
  • Enhanced 401k with meaningful employer contributions.
  • Meaningful equity.
  • Unlimited AI spend for all employees.
  • Generous parental leave.
  • Two budgets: $1000 for setup; $500/year for personal development.
Last updated Oct 14, 2026. Interested? Apply on the company site.
incident.io logo

About incident.io

The all-in-one AI platform for on-call, incident response, and status pages—built for fast-moving teams.

incident.io is an all-in-one incident management platform unifying on-call scheduling, real-time incident response, and integrated status pages – helping teams resolve issues faster and reduce downtime.

incident managementincident responsestatus pageson-callAI
Company profileWebsite

More open roles at incident.io