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Enterprise Customer Activation Manager | Bill Pay & Procurement

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (Remote (Canada)), Hybrid (San Francisco, CA), Hybrid (Remote (US)), Hybrid (Miami, FL), Hybrid (Washington, D.C.)$115k - $212.5kFull-timePosted 8mo ago

About the role

Enterprise CSM focused on Bill Pay & Procurement, guiding upmarket customers through implementation of Ramp’s AP Automation and Procurement products to drive adoption, efficiency, and compliance.

Responsibilities

  • Lead Enterprise customers through end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
  • Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
  • Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
  • Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
  • Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
  • Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
  • Provide structured feedback and insights to Product to inform roadmap prioritization
  • Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach

Qualifications

  • 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
  • Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
  • Excellent verbal and written communication skills, including the ability to explain complex workflows simply
  • Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
  • Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
  • Strong record of meeting or exceeding performance metrics in previous roles
  • Ability to anticipate customer needs and position product capabilities proactively
  • Comfort operating in a fast-paced, high-growth environment with evolving processes

Skills

Required:Accountable program/project managementCustomer onboarding and enablementProblem solving and troubleshootingCommunication (verbal/written)

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • United States: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (if needed)
  • Canada: group medical, dental, and vision coverage; Life, AD&D, disability coverage; Fertility drug coverage; Group Retirement Plan with employer match; Parental leave up to 16 weeks; Employee Assistance Program and virtual care
  • United Kingdom: Private medical insurance; Virtual GP; Workplace pension; Parental leave up to 16 weeks
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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