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Tax Operations Specialist

Warp· Customer Success
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Hybrid (New York)$70k - $110kFull-timePosted 8mo ago

About the role

Detail-oriented tax operations role focused on payroll tax compliance, notice resolution, and cross-functional collaboration to support Warp’s multi-state payroll tax processes and customer outcomes.

Responsibilities

  • Notice Resolution & Customer Support: Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon
  • Agency Communication: Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues
  • Tax Operations: Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)
  • Documentation & Tracking: Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations
  • Process Improvement: Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives
  • Cross-Functional Collaboration: Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions
  • Year-End Support: Assist with end of year preparation and other annual compliance processes

Qualifications

  • Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
  • 2-4 years of payroll or payroll tax experience
  • Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up
  • Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
  • Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
  • Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
  • Proficiency with Google Sheets for data analysis and reconciliation
  • Experience with Mastertax or similar tax filing platforms
  • Comfortable making phone calls to tax agencies and researching compliance requirements
  • Willingness and openness to learn new things daily

Skills

Required:Notice resolutionAgency communicationTax registrations & filingsDocumentation & tracking
Nice to have:Process improvement & automation

Benefits

  • 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents
  • 401(k) Matching
  • Flexible PTO
  • Commuter Benefits
  • Catered Lunch Daily
  • Quarterly Offsites
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Warp

AI-native HR and Payroll for Startups.

Warp is the only AI-native HR & Payroll platform that runs itself. Instead of clicking through clunky dashboards or .gov websites for taxes, Warp’s AI agents open every state tax account, file every payroll form, and resolve every notice - automatically. 500+ fast-growing startups (Bland AI, Julius AI, Reducto, Cluely, Greptile and more) trust Warp to stay compliant while they build their companies. We’ve raised $25M from Sound Ventures (Ashton Kutcher), A-Star, Abstract, Drew Houston & Arash Ferdowsi (Dropbox), Balaji Srinivasan, Amjad Masad (Replit), Kyle Vogt (Cruise), SV Angel & Homebrew Capital.

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