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Deployment Strategist

Serval· Engineering
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San Francisco, New York$150k - $280k + equityFull-timePosted 8mo ago

About the role

Deployment Strategist on Serval's Agent Deployment team. Primary technical relationship for customers, guiding deployments, advising AI strategy, and owning outcomes. Build workflows, configure integrations, ship bug fixes and product changes, and influence the product roadmap through field work.

Responsibilities

  • Own customer engagements from pilot through production launch: design and deliver deployments that fit each customer's workflows and scale adoption of Serval.
  • Build AI agents: design and build AI agents on Serval's platform that drive real value for customers.
  • Advise AI strategy: embed with customers to guide and shape how they adopt and scale AI.
  • Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.
  • Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.

Qualifications

  • Degree in Computer Science or a related field, or equivalent hands-on experience.
  • 3+ years in a relevant role (product, engineering, consulting, founder).
  • Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
  • Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
  • Working knowledge of APIs and REST, IAM, and SQL for data analysis.

Skills

Required:Communication and stakeholder managementTechnical troubleshooting in production environmentsAPI and REST

Benefits

  • Meaningful early-stage equity
  • Comprehensive health coverage
  • Flexible PTO
  • Daily lunches and snacks
  • Onsite gym access
  • Regular team events and offsites
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Serval

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Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

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