Senior Customer Success Manager - Technical Account Manager
Hybrid (London)Full-timePosted 8mo ago
About the role
Senior Customer Success Manager (equivalent to a technical account manager) responsible for managing enterprise customers, driving adoption, and delivering measurable procurement outcomes on the Zip platform across industries.
Responsibilities
- Help our largest customers drive procurement success on the Zip platform.
- Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- Manage customer health and hedge account risks based on data-driven adoption metrics.
- Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
- Partner with the renewals team to achieve target GRR.
- Responsible for post implementation technical health of the client and perform hands on support in product adoption, and enablement.
- Continuously improve Customer Success assets and processes.
Qualifications
- 8+ years of relevant work experience in customer-facing customer success, technical account management or strategic consulting (B2B SaaS experience in a high-paced environment is a benefit).
- Prior SaaS implementation experience
- Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills to manage a dynamic customer portfolio.
- Creative problem solver while being attentive to details.
- Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).
- Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).
Skills
Required:Customer success managementStakeholder managementProduct adoption & enablement
Nice to have:SaaS implementation
Benefits
- Start-up equity
- Health, vision & dental coverage
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
Last updated Oct 7, 2026. Interested? Apply on the company site.
More open roles at Zip
- Senior Account Manager4d agoHybrid (San Francisco) · Sales
- Strategic Account Executive4d agoRemote · Sales
- Senior Director, Commercial Sales4d agoHybrid (London) · Sales
- Senior Customer Success Manager - Technical Account Manager4d agoRemote · Customer Success
- Solutions Director1w agoHybrid (San Francisco), Hybrid (New York City) · Solutions