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General Manager (Sur La Table)

CSC Generation· Sur La Table - Stores
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North Bethesda, MD$75k - $80kFull-timePosted 8mo ago

About the role

General Manager responsible for leading retail and culinary teams at Sur La Table to drive culinary and retail performance, deliver best-in-class service, and create memorable customer experiences.

Responsibilities

  • Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
  • Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
  • Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
  • Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
  • Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
  • Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
  • Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
  • Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales.
  • Oversee daily store operations, ensuring compliance with company policies and procedures.
  • Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
  • Ensure store safety and cleanliness, addressing maintenance needs promptly.
  • Maintain the accuracy and integrity of associates’ records, including time and attendance data, food safety certifications, and personal information.
  • Adhere to applicable wage and hour laws; accurately records time worked according to SLT Policy.
  • Model and ensure all Sur La Table policies and SOPs are communicated effectively and consistently followed.

Qualifications

  • Must be 21 years of age or older at the time of employment.
  • 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
  • Current Food Manager Certification, or ability to acquire certification as needed.
  • Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
  • Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:LeadershipCustomer ExperienceSales & Business AcumenOperational ExcellenceFood Safety & Compliance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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