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Customer Support Specialist

Juniper Square · GPX
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Remote$60k - $70kFull-timePosted 8mo ago

About the role

Customer Support Specialist at Juniper Square supporting private equity customers with product expertise, troubleshooting, and cross-functional collaboration to deliver excellent customer experiences.

Responsibilities

  • Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
  • Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
  • Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
  • Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
  • Advocate by sharing customer feedback to inform product development and software improvements
  • Contribute towards cross-functional initiatives and strategic projects
  • Develop and refine internal documentation, processes, and procedures
  • Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Qualifications

  • Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
  • 2+ years of professional experience in relevant setting
  • Excellent written and verbal communication skills
  • Demonstrate assertiveness and perseverance when resolving customer requests
  • Team-first attitude, high level of empathy, and passion for helping others
  • Strong troubleshooting, problem-solving, and analytical ability
  • Excellent time management and organizational skills
  • Strong technical aptitude and a desire to learn and develop new skills

Skills

Required:CommunicationProblem-solving

Benefits

  • Health, dental, and vision care for you and your family
  • Life insurance and disability coverage
  • Mental wellness coverage
  • Fertility and growing family support
  • Flex Time Off in addition to company-paid holidays
  • Paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Allowance to customize your work and technology setup at home
  • Annual professional development stipend
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Juniper Square

Connected software and fund administration services | Juniper Square

Over 2,100 GPs across private equity, venture capital, and commercial real estate trust Juniper Square’s connected fund software and services to raise capital more efficiently, reduce operational risk, and deliver a world-class LP experience.

softwarefund administrationprivate marketscapital marketsreal estateventure capitalprivate equity
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