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Senior Customer Activation Manager | Scaled

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)$120k - $165kFull-timePosted 8mo ago

About the role

Customer Success Manager role focused on onboarding and activation at scale for Ramp’s micro-SMB and micro-MM customers, owning a high-volume portfolio, driving adoption and revenue, and shaping onboarding processes and playbooks.

Responsibilities

  • Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
  • Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
  • Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
  • Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
  • Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.
  • Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system.
  • Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.
  • Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality.
  • Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.
  • Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices.
  • Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration.
  • Help maintain an industry-leading customer experience while operating at high volume and pace.

Qualifications

  • 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
  • Proven success managing a high-volume book of business while consistently driving customer outcomes.
  • Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
  • Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
  • Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.
  • Data-informed mindset with experience using metrics and signals to guide decisions and assess risk.
  • Proven track record of meeting or exceeding key performance metrics in fast-paced environments.
  • High adaptability and comfort navigating ambiguity in a scaling organization.
  • Strong curiosity about product design and the ability to communicate why Ramp works the way it does.

Skills

Required:Customer onboardingExecutive communicationProduct suite knowledgeCross-functional collaboration

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance for you, with partial coverage for dependents (US)
  • One Medical annual membership (US)
  • 401(k) with employer match (US)
  • Fertility HRA (US)
  • Parental leave: up to 16 weeks or 8 weeks at 100% pay (US)
  • Pet insurance (US)
  • In-office perks (US)
  • Relocation expense coverage to NYC or SF (US)
  • Group medical, dental, and vision (Canada)
  • Life, AD&D, disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks or 8 weeks (Canada)
  • Employee Assistance Program (Canada)
  • Private medical insurance (UK)
  • Virtual GP and at-home care (UK)
  • Workplace pension with salary sacrifice (UK)
  • Parental leave: up to 16 weeks or 8 weeks (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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