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Customer Success Manager, Commercial (EST)

Nooks· Customer Success & Support
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Remote$135k - $153kFull-timePosted 8mo ago

About the role

Customer Success Manager focused on commercial accounts within Nooks, responsible for onboarding, adoption, value realization, renewals, and advocacy across a portfolio of commercial customers.

Responsibilities

  • Manage a portfolio of ~45 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
  • Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met.

Qualifications

  • 2+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
  • 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • 1+ years of SDR experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Skills

Required:Customer Success Management
Nice to have:SalesforceData analytics

Benefits

  • Equity
  • Generous perks
  • Comprehensive benefits
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Nooks

Superhuman Selling

Boost connects and double pipeline with Nooks, the AI parallel dialer and pipeline engine built for modern sales and SDR teams.

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