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Staff Engineer, Platform & Systems

Retell AI· Engineering
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San Francisco Bay Area$225k - $350kFull-timePosted 8mo ago

About the role

Staff-level IC responsible for owning the technical direction of Retell AI's core platform, spanning systems, infrastructure, and product surfaces. Defines problems, designs solutions, and ships at scale with hands-on leadership and mentorship.

Responsibilities

  • Own the design and evolution of core platform and systems architecture.
  • Lead complex technical initiatives end-to-end, from concept to production.
  • Make high-leverage technical decisions that balance speed, reliability, and scale.
  • Raise the technical bar through design reviews, mentoring, and hands-on leadership.
  • Partner closely with product to translate business needs into robust technical solutions.
  • Identify and resolve performance, scalability, and reliability bottlenecks.
  • Help define engineering best practices as we scale the team and platform.

Qualifications

  • 9+ years of experience building and operating production systems.
  • Operated at Staff or Principal level (or equivalent scope).
  • Strong in systems design and ability to reason about tradeoffs.
  • Fast mover who prioritizes correctness, reliability, and maintainability.
  • Experience owning ambiguous problems and defining paths forward.
  • Built or scaled platforms used by real customers at meaningful volume.
  • Enjoys hands-on coding, reviewing designs, and unblocking teams.

Skills

Required:Systems designLeadership / mentorshipPerformance and reliability tuning

Benefits

  • 100% coverage for medical, dental, and vision insurance
  • $70/day DoorDash credit for meals
  • $200/month wellness reimbursement (gym, fitness classes, etc.)
  • $300/month commuter reimbursement (gas, Caltrain, etc.)
  • $75/month phone bill reimbursement
  • $50/month internet reimbursement
Last updated Aug 5, 2026. Interested? Apply on the company site.
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About Retell AI

Supercharge your Call Operations with Voice AI Agents

Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations.

AI Call CenterAI Voice Agent PlatformCustomer SupportMultilingual SupportPhone Call AutomationScalable AI SolutionsSpeech Recognitionai-agents-and-applications
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