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Public Sector Program Manager / Customer Success Manager

Unstructured· Public Sector
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Hybrid (Ft. Bragg, NC)Full-timePosted 8mo ago

About the role

Lead technical delivery, customer success, and relationship management with public sector clients, primarily within U.S. Department of Defense and Special Operations.

Responsibilities

  • Own the end-to-end program delivery lifecycle for public sector accounts, ensuring milestones, deliverables, and timelines are met.
  • Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions.
  • Ensure programs align with customer missions, security requirements, and compliance frameworks.
  • Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value.
  • Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the platform.
  • Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations.
  • Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards.
  • Guide customers through the implementation and integration of solutions within existing workflows and environments.
  • Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders.
  • Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions.

Qualifications

  • 3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense.
  • Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement.
  • Ability to work regularly onsite in or near Fort Bragg, NC.
  • Active SECRET clearance (TS/SCI eligibility strongly preferred).
  • Strong understanding of federal procurement, compliance, and delivery requirements.
  • Experience reviewing and managing contracts, SLAs, and deliverables.
  • Familiarity with machine learning, AI, or enterprise software integrations.
  • Excellent communication skills to bridge technical and non-technical stakeholders.
  • Proven ability to manage complex, multi-stakeholder programs with competing priorities.
  • Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives.

Skills

Required:Program ManagementCustomer SuccessFederal Procurement & ComplianceTechnical Advisory & IntegrationCommunication Skills

Benefits

  • Comprehensive health, dental, and vision coverage.
  • Unlimited PTO, flexible parental leave.
  • 401(k) options and competitive referral incentives.
  • Investments in team development and company culture.
Last updated Apr 12, 2026. Interested? Apply on the company site.
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