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Customer Care Specialist, Grammarly

Superhuman· Customer Care
Apply on company site
Hybrid (Kyiv, Ukraine)full-timePosted 8mo ago

About the role

A role to transform customer experience through innovative customer care, providing personalized assistance and handling non-technical inquiries to enhance customer satisfaction and retention.

Responsibilities

  • Provide timely, empathetic, and personalized assistance, ensuring that our customers' needs remain at the forefront of every interaction.
  • Handle non-technical inquiries about accounts, subscriptions, and product offerings via email (help desk).
  • Deliver positive customer assistance experiences that enhance customer satisfaction and loyalty.
  • Collaborate on various tasks, both independently and with other teams, to improve operational efficiency and bring ideas to life.

Qualifications

  • 1+ years of experience assisting others.
  • A passion for providing outstanding customer service, proactively preventing issues.
  • Advanced proficiency in written and spoken English.
  • Strong critical thinking and problem-solving abilities.
  • A clear and empathetic communicator who values patience.
  • Exceptional reading comprehension and attention to detail.
  • Quick learner with the capability to navigate large volumes of complex information seamlessly.
  • Previous experience providing help or service to clients.
  • Prior experience working with various software (macOS, Browser, Slack, etc.).
  • Demonstrated ability to work independently with minimal guidance, proactively manage tasks across multiple projects, analyze and execute work efficiently, collaborate effectively in fast-paced, results-driven environments.

Skills

Required:Customer ServiceCommunicationProblem Solving
Nice to have:Navigation of Software Tools

Benefits

  • Professional growth through autonomy, trust, and tailored development opportunities.
  • A connected team culture with hybrid model fostering collaboration and belonging, including resource groups for diverse identities.
  • Comprehensive benefits including competitive pay, health care, ample and defined time off, home office setup support, wellness stipends, pet care stipends, learning and development opportunities, and more.
Last updated Mar 23, 2026. Interested? Apply on the company site.

About Superhuman

Superpowers, everywhere you work

Superhuman is the AI productivity suite that gives you superpowers everywhere you work. So you can be more creative, strategic, and impactful.

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