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Customer Care Specialist, Grammarly

Superhuman
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Hybrid (Warsaw)PLN 90k - PLN 165kfull-timePosted 8mo ago

About the role

A role focused on providing personalized, empathetic customer support to enhance customer satisfaction, primarily through handling non-technical inquiries via email, with opportunities for growth and leadership over time.

Responsibilities

  • Provide timely, empathetic, and personalized assistance, ensuring that our customers' needs remain at the forefront of every interaction.
  • Handle non-technical inquiries about accounts, subscriptions, and product offerings via email (help desk).
  • Deliver positive customer assistance experiences that enhance customer satisfaction and loyalty.
  • Collaborate on various tasks, both independently and with other teams, to improve operational efficiency and bring your ideas to life.

Qualifications

  • 1+ years of experience assisting others.
  • A passion for providing outstanding customer service, proactively preventing issues.
  • Advanced proficiency in written and spoken English.
  • Strong critical thinking and problem-solving abilities.
  • A clear and empathetic communicator who values patience.
  • Exceptional reading comprehension and attention to detail.
  • Quick learner capable of navigating large volumes of complex information.
  • Previous experience providing help or service to clients.
  • Experience with various software (macOS, Browser, Slack, etc.).

Skills

Required:Customer SupportEmpathyCommunicationProblem-solving

Benefits

  • Professional growth opportunities including autonomous work environment.
  • A highly collaborative, hybrid working model emphasizing connection and belonging.
  • Comprehensive benefits including healthcare, time off, home office support, wellness and pet care stipends, and learning opportunities.
  • Relocation support to Warsaw, including a relocation bonus.
Last updated Mar 28, 2026. Interested? Apply on the company site.

About Superhuman

Superpowers, everywhere you work

Superhuman is the AI productivity suite that gives you superpowers everywhere you work. So you can be more creative, strategic, and impactful.

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