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Customer Care Specialist, Superhuman Mail

Superhuman· Customer Support/Customer Service
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Hybrid (Warsaw, Poland)PLN 90k - PLN 165kfull-timePosted 8mo ago

About the role

Join Superhuman as a Customer Care Specialist to enhance product offerings and improve customer experience through innovative customer support for their Mail product. The role involves becoming a product expert, engaging with customers, influencing product strategy, and creating moments of delight.

Responsibilities

  • Become Superhuman's most knowledgeable product expert.
  • Excite, educate, and encourage customers to make them brilliant at email.
  • Communicate with customers via emails and tickets to solve their problems and improve their lives.
  • Be the voice of our customers, and evangelize internally for what they need.
  • Influence our product and growth strategy to further delight our customers.
  • Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience.
  • Go above and beyond by creating bespoke moments of delight.

Qualifications

  • 1+ year of experience in customer-facing roles, with a technical software product.
  • Ability to distill complexity into clear, concise messaging.
  • Effective communication skills, comfortable working in a remote-first environment.
  • Ability to troubleshoot and resolve technical challenges.
  • Problem-solving and strategic thinking abilities, with a focus on creating delight.
  • Accountability, initiative, and growth mindset.
  • Passion for AI and leveraging it to improve productivity and customer impact.
  • Ability to work independently, manage multiple priorities, and collaborate effectively in fast-paced environments.

Skills

Required:Customer SupportTechnical TroubleshootingCommunicationProblem-solving

Benefits

  • Professional growth opportunities.
  • A highly collaborative remote-first hybrid work culture.
  • Belonging initiatives via resource groups like Superhuman Circles.
  • Competitive pay and benefits package including health care and ample time off.
  • Support for home office setup, wellness, pet care stipends, and learning opportunities.
  • Relocation support to Warsaw, including a relocation bonus.
Last updated Mar 28, 2026. Interested? Apply on the company site.

About Superhuman

Superpowers, everywhere you work

Superhuman is the AI productivity suite that gives you superpowers everywhere you work. So you can be more creative, strategic, and impactful.

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