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Disputes Operations & Strategy

OnePay· Risk
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Remote$90k - $140kFull-timePosted 8mo ago

About the role

The Disputes Operations & Strategy role manages day-to-day operations and executes the overall strategy for dispute-related workflows and servicing, with a heavy focus on AI-driven automation to improve operations and tooling, reduce risks, and support product offerings.

Responsibilities

  • Drive AI Transformation: Leverage AI, LLMs, and automation tools to surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates, building business cases to act on them.
  • Oversee Operations: Own daily back-office operations for disputes workflows across multiple products, ensuring timely, accurate, and compliant case resolution through automated and hybrid workflows.
  • Optimize Tooling & Vendor Performance: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance.
  • Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes.
  • Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts.
  • Stakeholder Communication: Communicate operational plans, AI performance metrics, and strategic decisions clearly to internal stakeholders and executive leadership.

Qualifications

  • 5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation.
  • Expertise in AI & Automation: Demonstrated ability to hands-on deploy AI tools—including LLMs, prompt engineering, workflow automation, or advanced analytics platforms—to identify process gaps, eliminate manual effort, and drive measurable efficiency.
  • An Owner’s Mentality: You move fast, take accountability, and drive complex technical and operational projects to completion.
  • Analytical Instincts: Strong problem-solving skills, exceptional attention to detail, and a data-driven approach to tracking operational KPIs.
  • High Integrity: Demonstrated ability to handle sensitive customer and financial information with extreme care and confidentiality.

Skills

Required:Operations managementAI & automationProblem solving & analyticsStakeholder communication

Benefits

  • Competitive base salary, stock options, and health benefits from Day 1
  • 401(k) plan with company match
  • Remote-friendly (US), flexible time off (FTO), and opportunities for growth
  • A high-growth, mission-driven, inclusive culture where your work has real impact
Last updated Sep 10, 2026. Interested? Apply on the company site.
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OnePay combines mobile banking, debit rewards, a digital wallet and more in one app. Banking services provided by bank partners, Members FDIC.

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