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Enterprise Customer Success Manager, Grammarly for Education

Superhuman· Customer Success
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Hybrid (Warsaw, Poland)PLN 153k - PLN 191k + bonusfull-timePosted 8mo ago

About the role

Manage post-sales customer lifecycle, drive renewal strategies, identify expansion opportunities, and support enterprise clients in enhancing their use of Grammarly for Education.

Responsibilities

  • Own the full post-sales customer lifecycle for assigned enterprise accounts, ensuring onboarding, activation, and long-term success.
  • Lead renewal strategies, including proposals and negotiations, to retain and grow accounts.
  • Partner with Sales and Key Accounts teams to identify and execute expansion and cross-sell opportunities.
  • Deliver enablement experiences by understanding customer goals, training users on products, and aligning features with organizational objectives.
  • Conduct strategic account reviews, providing insights and metrics to reinforce value and deepen engagement.
  • Leverage customer engagement data to identify risks, opportunities, and take proactive actions.
  • Lead executive customer meetings, crafting agendas, surfacing insights, and facilitating decisions.
  • Identify process improvements, streamline workflows, and support team-wide content enhancements.
  • Contribute to customer lifecycle content and process improvements.

Qualifications

  • 5+ years in Customer Success, Sales, or Account Management.
  • Fluent in English, both written and spoken.
  • Proven success managing enterprise accounts, owning renewals, driving adoption, and exceeding retention and revenue goals.
  • Strong relationship-building skills to understand needs and craft solutions.
  • Track record of exceeding quotas, driving revenue, and customer satisfaction.
  • Ability to synthesize and analyze quantitative and qualitative data.
  • Set and pursue aggressive goals with internal drive.
  • Solid understanding of subscription models, pilots, upsells, and customer lifecycle strategies.
  • Experience with CRM systems like Salesforce, Outreach; familiarity with managing pipelines and revenue forecasts.
  • Ability to work independently, manage multiple projects, collaborate cross-functionally, and thrive in fast-paced environments.

Skills

Required:Customer Success ManagementStakeholder EngagementData Analysis & Decision-MakingCRM & Tools Proficiency

Benefits

  • Professional growth opportunities through autonomy and trust.
  • Collaborative, hybrid work environment fostering belonging and connection.
  • Comprehensive benefits including health care, generous time off, home office support, wellness stipends, learning opportunities, and more.
Last updated Mar 23, 2026. Interested? Apply on the company site.

About Superhuman

Superpowers, everywhere you work

Superhuman is the AI productivity suite that gives you superpowers everywhere you work. So you can be more creative, strategic, and impactful.

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