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Product Implementation Specialist

Tarro· Client Enablement
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Kuala LumpurFull-timePosted 8mo ago

About the role

Product Implementation Specialist at Tarro responsible for maintaining menu quality, accuracy, and usability across Tarro’s products, with bilingual (Mandarin & English) support to ensure precise, empathetic menu content for English- and Mandarin-speaking stakeholders.

Responsibilities

  • Ensure concise and accurate menu content that supports clients, agents, and customers.
  • Rapidly learn and master complex tools and workflows to support menu operations.
  • Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.
  • Collaborate with peers, managers, and cross-functional teams to share insights, problem-solve, and achieve shared goals.
  • Identify root causes of menu-related issues and implement the most efficient solutions.
  • Maintain meticulous attention to detail and accuracy when handling large datasets.
  • Approach tasks with empathy, recognizing the direct impact on voice agents, clients, and end customers.
  • Provide bilingual (Mandarin & English) support in communication, documentation, and escalations.

Qualifications

  • You are a fast learner, capable of mastering complex processes and tools in a short amount of time.
  • You thrive in fast-paced environments, remaining focused and productive under pressure.
  • You’re a collaborative team player who values feedback and contributes to shared success.
  • You have strong problem-solving and critical thinking skills.
  • You’re detail-oriented, data-driven, and committed to producing high-quality, error-free work.
  • You bring empathy to your work, always considering the impact on teammates and clients.
  • You have advanced proficiency in Excel/Google Sheets and can confidently handle data-related tasks.
  • You are comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.
  • You type quickly and accurately (50+ WPM, 95% accuracy).
  • You are bilingual in Mandarin and English, with strong literacy in both languages.

Skills

Required:Menu content accuracyData handlingExcel/Google SheetsCRM/case management toolsBilingual communication (Mandarin & English)
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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