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Team Lead, Product Enablement & Education

Aircall· Sales & Partnerships – 12010 - Solution Engineering /
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Hybrid (Sydney)Permanent Full Time EmployeePosted 8mo ago

About the role

Aircall is seeking a Team Lead for Product Enablement & Education to own the end-to-end enablement motion across buyers and sellers, combining leadership, operating model ownership, and hands-on enablement initiatives to ensure customers and teams understand, adopt, and articulate the Aircall platform and AI suite.

Responsibilities

  • Lead, coach, and develop Product Enablement and Customer Education Specialists, setting clear priorities, standards, and ways of working.
  • Own & define the roadmap across seller & buyer enablement (certifications, GTM Kits, demos, internal programs, Aircall Learning Lab & Knowledge Base content strategy), ensuring enablement is mapped to release calendars.
  • Define and evolve the Product Enablement operating model across processes, tooling, and rituals to support customers as well as Sales and Support teams.
  • Act as the primary enablement counterpart to Product and Product Marketing, ensuring tight alignment between product strategy, launches, and enablement execution.
  • Partner closely with Customer Marketing to ensure product enablement and education are integrated into customer-facing communications, including webinars and campaigns.
  • Own the strategy, structure, and governance of the Aircall Learning Lab and Knowledge Base, ensuring content quality and relevance for our customers, with the support of the Customer Education Specialist.
  • Develop an intentional content strategy and framework to allow optimized content ingestion by AI (e.g. Aircall AI Chat or Aircall AI Agent).
  • Continuously optimize the customer onboarding learning journey in the Aircall Learning Lab in collaboration with Small Business leadership, enabling scalable, self-service onboarding for 1–10 user accounts.
  • Design and deliver strategic courses for Tier 1 product launches within the Aircall Learning Lab.
  • Contribute hands-on to strategic enablement initiatives when needed, particularly for priority launches or high-impact programs.

Qualifications

  • Deep expertise of the Aircall product portfolio, including Core, Integrations, and AI capabilities, with a proven ability to translate complex product concepts into clear, actionable enablement for different audiences.
  • Demonstrated experience supporting or enabling GTM teams, customers, or partners within Aircall.
  • Prior exposure to Product Enablement, Sales Enablement, Customer Education, Product Marketing, or Customer Success motions.
  • Skilled in instructional design and content creation, developing learning materials, playbooks, and enablement resources tailored to diverse audiences and learning styles.
  • Experience independently leading cross-functional initiatives, collaborating closely with Product, PMM, and Customer Marketing teams to drive impactful projects from strategy to execution.
  • Comfortable taking ownership of both strategy and execution, effectively balancing big-picture thinking with hands-on implementation.
  • Strong communication and facilitation skills, with the ability to explain complex product and AI concepts to diverse audiences.
  • Highly organized and adaptable, able to manage multiple priorities simultaneously, and comfortable thriving in an ever-changing, fast-paced environment.

Skills

Required:Aircall product portfolio knowledge (Core, Integrations, AI)Instructional design and content creationCross-functional leadershipGTM enablement & customer education

Benefits

  • Competitive salary package & benefits
  • 45+ nationalities: cosmopolite & multicultural mindset
  • Fast-learning environment, entrepreneurial and strong team spirit
  • Our people matter, work-life balance is important at Aircall
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

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