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IT Helpdesk Engineer

Superhuman
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WarsawPLN 191k - PLN 284kfull-timePosted 8mo ago

About the role

A full-time IT Helpdesk Engineer role in Warsaw, supporting global IT operations, hardware/software troubleshooting, AV equipment, and employee onboarding in a fast-growing hub.

Responsibilities

  • Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
  • Contribute to the global IT support queue, resolving end user tickets for Superhuman team members across all hubs and time zones.
  • Manage all events and large meetings in the Warsaw hub and maintain IT and AV assets in the office, including computers, laptops, printers, Zoom Rooms, and other AV equipment.
  • Provide, install, maintain, and troubleshoot hardware and software for existing team members and new hires, ensuring seamless onboarding and offboarding experiences and smooth AV support during meetings and presentations.
  • Manage and document IT and support requests, coordinate with vendors and service providers for equipment repairs, maintenance, and office network infrastructure, and stay up to date with IT and AV trends to recommend improvements.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 3+ years of experience in IT support, A/V equipment management, and/or event coordination and experience managing vendors.
  • Strong knowledge of macOS and Windows.
  • Experience with identity and access management platforms (Okta preferred) and MDM solutions (Jamf, WorkspaceOne).
  • Familiarity with SaaS administration and enterprise tools (Google Workspace, Zoom, Atlassian, Slack, etc.).
  • Excellent troubleshooting and problem-solving skills, detail-oriented and organized, with strong documentation skills.
  • Strong customer service orientation and communication skills.
  • Comfortable working independently and as part of an international team.

Benefits

  • Support for professional growth through training, coaching, and feedback.
  • A highly collaborative remote-first hybrid culture with employee resource groups and team programs.
  • Comprehensive benefits including healthcare, paid time off, home office setup support, wellness and pet care stipends, and learning opportunities.
  • Relocation support to Warsaw, including a relocation bonus for additional expenses such as housing.
Last updated Mar 23, 2026. Interested? Apply on the company site.

About Superhuman

Superpowers, everywhere you work

Superhuman is the AI productivity suite that gives you superpowers everywhere you work. So you can be more creative, strategic, and impactful.

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