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QA Lead

Giga· Engineering
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San Francisco$160k - $230kFull-timePosted 8mo ago

About the role

QA lead responsible for owning quality across the AI agent platform, building test strategies, and leading a distributed QA team to ensure releases are thoroughly validated.

Responsibilities

  • Test strategy and planning: Defining test plans, acceptance criteria, and coverage matrices for new features across voice, chat, and email AI agents
  • AI agent validation: Testing agent conversations for accuracy, tone, hallucinations, and edge cases
  • Release management: Owning the QA gate for releases, coordinating test cycles, managing regression suites, and signing off on production readiness
  • Team management: Running a distributed QA team across SF and offshore locations — assigning work, reviewing results, setting standards, and keeping the team aligned across time zones
  • Bug triage and reporting: Classifying, prioritizing, and clearly documenting defects so engineering can reproduce and fix issues efficiently
  • Process design: Building the QA processes, workflows, and documentation that let us scale testing as the product and team grow

Qualifications

  • 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products
  • Managed or led distributed QA teams, ideally across time zones
  • Excellent at test planning and edge-case thinking
  • Experience testing conversational AI, voice systems, chatbots, or non-deterministic products
  • Clear, organized communicator with detailed bug reports and thorough test plans
  • Ability to push back on engineering when needed and define when good enough is acceptable
  • Experience building QA function from scratch — defining processes, picking tools, setting quality bar
  • Excitement about AI and QA for novel products

Skills

Required:QA leadershipTest planningTest strategyAI/conversational AI testingBug triage and reporting

Benefits

  • Catered lunch daily
  • Dinner stipend
  • $150/month wellness benefit (gym, fitness classes, mental health)
  • 401(k) plan
  • Commuter benefits
  • Medical, dental, and vision coverage
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Giga

AI that talks like a human.

Enterprises choose Giga for AI agents that manage complex workflows, deploy rapidly, and deliver human-like customer experiences at scale.

AIsupport automationenterprise supportworkflow managementhuman-like customer experiences
Company profileWebsite

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