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Senior Manager, Head of Talent Operations

Ramp· People & Talent
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA), Hybrid (Remote (US))$220k - $302kFull-timePosted 8mo ago

About the role

Strategic and operationally rigorous leadership role to scale Ramp's recruiting operations. Leads a team of 4 Talent Operations professionals and supports a ~40-person recruiting organization across multiple functions and geographies, owning recruiting infrastructure, tech stack, headcount governance, interview operations, programs, and compliance.

Responsibilities

  • Lead, coach, and develop a team of four Talent Operations professionals.
  • Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
  • Be hands on where needed to shape and grow the function.
  • Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
  • Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
  • Evaluate and implement new tools as the organization scales.
  • Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.
  • Own execution and operational tracking of the company’s headcount plan in partnership with finance.
  • Build systems to monitor hiring progress, recruiter capacity, and forecasting.
  • Own end-to-end interview operations, including scheduling infrastructure.
  • Build scalable processes and tooling to support high-volume, complex hiring.
  • Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.
  • Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
  • Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.
  • Ensure recruiting processes meet compliance requirements across jurisdictions.
  • Partner with People Ops & Legal to support international hiring expansion.

Qualifications

  • 8+ years of relevant operations experience; 3+ years in talent/recruiting operations a plus.
  • 3+ years of experience managing high-performing teams.
  • Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
  • Strong headcount planning, workforce planning, and reporting experience.
  • Demonstrated experience building scalable processes in high-growth environments.
  • Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.
  • Experience supporting global hiring and multi-jurisdiction compliance.
  • Data-driven decision maker with strong analytical capabilities.
  • Exceptional cross-functional communication and stakeholder management skills.

Skills

Required:Talent operations leadershipRecruiting technology strategyHeadcount planning & governance

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you (US)
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (up to $10,000/year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (US)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (Canada)
  • Employee Assistance Program and virtual care (Canada)
  • Private medical insurance (UK)
  • Virtual GP and at-home care (UK)
  • Workplace pension with salary sacrifice (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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