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Customer Success Manager

Vitalize
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Hybrid (San Francisco)$180k - $240kFull-timePosted 7mo ago

About the role

Role focused on end-to-end customer success for multi-hospital health system accounts, including deployment handoff, adoption, ROI realization, and renewal, with emphasis on executive engagement, data-driven ROI narratives, and cross-functional collaboration to ensure measurable value from Vitalize.

Responsibilities

  • Own the end-to-end success motion for assigned health systems — from deployment handoff through adoption, value realization, and renewal
  • Build and maintain multi-threaded relationships across each account: C-suite sponsors, operational directors, and frontline champions
  • Run QBRs and executive check-ins grounded in data and tied to customer-specific KPIs
  • Act as a strategic consultant on workforce strategy — helping leaders connect Vitalize data to decisions on OT reduction, float pool optimization, and labor spend
  • Build ROI narratives that quantify the value Vitalize delivers — financial savings, operational efficiency, workforce outcomes
  • Drive adoption across complex, multi-site organizations with non-tech-savvy users and competing priorities
  • Design ongoing education and training motions — not just initial rollout, but sustained engagement that keeps utilization high
  • Own the hard conversations when value isn't landing as expected, and work cross-functionally to course-correct
  • Translate customer conversations into actionable product insight — distinguish between custom configuration and productizable features
  • Partner with deployments to ensure clean handoffs, track leading indicators during go-lives, and embed early in new customer sites
  • Collaborate with analytics to tailor reporting packages per account and ensure the right data is powering your executive conversations
  • Work with support to surface systemic issues and ensure customer health isn't eroding below the surface

Qualifications

  • 5+ years managing enterprise accounts or complex stakeholder environments — CS, consulting, implementation, or healthcare ops
  • Executive presence — you can run meetings with C-suite health system leaders and have hard value-delivery conversations
  • Analytical rigor — ability to build ROI narratives from data and create action-driving reports
  • Multi-threading instinct — experience building relationships across executive sponsors, operational leads, and frontline champions
  • Startup tolerance — experience operating in high-growth, ambiguous environments without predefined playbooks
  • Willingness to travel — 50% initially, 25% ongoing
  • Based in San Francisco — in-person role

Skills

Required:Executive relationship managementROI storytelling & analyticsGo-to-market & adoption strategy

Benefits

  • Medical, dental, and vision insurance
  • 401k and 401k match
  • Flexible PTO
  • Bi-annual company retreats
  • Free Lunch and Dinner in-office
  • Relocation Bonus ($5000)
  • Reimbursement for desk setup, gym subscription, and commute
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Vitalize

The OS for Hospital Operations

Vitalize Care is solving the most pressing operations problems for health systems, starting with optimizing staffing and scheduling. We help hospitals dramatically reduce labor spend, improve operational efficiency, and unburden clinical leaders from hours of work per day. We're partnered with some of the country's most innovative health systems, and are excited to share more details soon!

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