← All roles

Customer Success Manager

PermitFlow· Customer Success
Apply on company site
Hybrid (New York City, NY)$130k - $180kFull-timePosted 7mo ago

About the role

PermitFlow is seeking a Customer Success Manager to support their midmarket customer base, owning onboarding through renewal and driving value across the book of business within the construction industry.

Responsibilities

  • Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
  • Own customer rollout, lifecycle management, and renewal for your book of business
  • Collaborate with the Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
  • Proactively build and project-manage intervention plans for at-risk customers
  • Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
  • Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs

Qualifications

  • 3+ years of experience managing mid market customers at early-stage tech startups
  • Proven ability to turn product usage data into insights that drive customer success and ROI
  • Strong analytical skills, comfortable using BI dashboards to inform success strategies
  • Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

Skills

Required:Customer relationship managementOnboarding and lifecycle managementData-driven decision makingPresentation and negotiation

Benefits

  • Competitive salary and meaningful equity in a high-growth company
  • 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
  • 401(k) savings plan
  • Unlimited PTO and paid family leave
  • Home office & equipment stipend
  • Daily in-office lunch and dinner provided
  • Commuter benefits (pre-tax transit and parking)
Last updated Jul 15, 2026. Interested? Apply on the company site.
PermitFlow logo

About PermitFlow

TurboTax for Construction Permitting

Intuitive workflow software that helps general contractors and developers identify the optimal permitting process and needed application forms for a particular project, and then easily fill the relevant paperwork to prepare a robust application package.

govtechconstructionproptech
Company profileWebsite

More open roles at PermitFlow