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Director, Forward Deployed Engineering & AI GTM Lead

Aircall· Sales & Partnerships – 12010 - Solution Engineering /
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Hybrid (New York, NY)$200k - $230kPermanent Full Time EmployeePosted 7mo ago

About the role

Director level role leading Aircall’s AI Communication Agent go-to-market and forward deployed engineering efforts, combining technical delivery, field execution, and cross-functional GTM ownership to scale AI-enabled agents across customers.

Responsibilities

  • Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.
  • Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance and senior-level support where needed.
  • Drive AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and collaboration with Sales, AM, SE, Partners, and CEs.
  • Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance and accelerate AI Agent adoption.
  • Maintain technical credibility with product knowledge and API/integration fluency; comfortable coding in at least one language.
  • Guide design and delivery of scalable AI Agent deployments with CRM, help desk, and System-of-Truth integrations.
  • Build and evolve playbooks, reference architectures, and deployment frameworks for repeatable, scalable execution.
  • Lead cross-functional programs focused on AI Agents success across Product, Engineering, Marketing, Support, and GTM teams.
  • Represent field execution and customer needs in partnership with Product and Engineering, influencing roadmap priorities.
  • Drive internal enablement and upskilling across GTM teams to ensure Aircall Voice Agent adoption.

Qualifications

  • 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services, with prior people-management experience preferred.
  • Strong entrepreneurial mindset; startup within a startup experience preferred.
  • Strong technical foundation with hands-on API/integration experience; ability to code in at least one language (e.g., Python or JavaScript).
  • Proven ability to lead execution in complex, cross-functional environments while staying close to the field.
  • Experience in overlay or specialist GTM models, with understanding of sales cycles, forecasting, and execution best practices.
  • Ability to build scalable playbooks and operating models beyond ad hoc delivery.
  • Excellent communication and stakeholder management skills; ability to translate between technical and business audiences.
  • Strong interest in AI and applied automation; experience in AI/conversational AI is a plus.
  • Experience with CRMs, help desks, and System-of-Truth architectures is desirable.

Skills

Required:Technical leadershipAPIs and integrationsProgramming

Benefits

  • $200,000 - $230,000 base salary (not including annual bonus, equity, and other benefits)
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

Customer CommunicationsAIAutomationCRM IntegrationHelpdeskVoIPCloud-based
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