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Client Operations Specialist (Fresh Graduates) | Bilingual English & Mandarin

Tarro· Client Support
Apply on company site
Kuala LumpurFull-timePosted 7mo ago

About the role

Organized client operations role for bilingual English and Mandarin speakers in Kuala Lumpur, focusing on managing client relationships, resolving issues, and coordinating communication between English-speaking and Mandarin-speaking clients and colleagues.

Responsibilities

  • Address clients' concerns effectively through various communication channels
  • Establish a trusted strategic advisor relationship with our clients
  • Maintain sustainable relationships with clients through active engagement and open communication
  • Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
  • Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
  • Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
  • Promptly follow up with the relevant parties to ensure resolution and customer recovery

Qualifications

  • Professional fluency in English and Mandarin
  • A quick and willing learner that can master all details of our product and call taking techniques
  • Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
  • Passion for helping others. Takes great satisfaction in seeing our clients business succeed
  • The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
  • Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
  • An innate motivation to service our clients the best possible way
  • Strong work ethic and a can-do attitude
  • Has excellent verbal and written communication skills

Skills

Required:Bilingual English & MandarinCommunication (verbal and written)Client relationship management

Benefits

  • Competitive Total Salary Package: Earn up to RM7000 per month, including base salary, allowances, and incentives!
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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