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Senior Engagement Manager, Client Success

Stepful· Workforce Solutions
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Hybrid (New York City)$145k - $165k + equity + bonusFull-timePosted 7mo ago

About the role

Senior Engagement Manager responsible for overseeing a portfolio of Stepful for Business clients, ensuring successful delivery of healthcare training programs, driving commercial outcomes (adoption and renewals), managing client relationships, and collaborating with internal teams to expand Stepful’s impact.

Responsibilities

  • Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively
  • Develop and manage delivery of Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction
  • Monitor key program metrics, including commercial outcomes (e.g., seat activations) and learning outcomes, and identify and take action to address any issues that may impact them
  • Own contract renewals and identify and pursue expansion opportunities (in partnership with sales)
  • Translate client needs into actionable account strategies, outlining clear success roadmaps that meet both Stepful’s commercial objectives and the client's strategic and talent goals
  • Become a trusted advisor to clients by deeply understanding their needs, providing thought partnership and insights, and delivering key initiatives that position Stepful as their most valuable partner
  • Act as a client advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our employer partners

Qualifications

  • You have proven experience independently managing senior client relationships at large, complex organization – building trust, understanding needs, managing difficult conversations, and influencing clients
  • You have very strong project management skills, with the ability to manage complex programs and multiple stakeholders
  • You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership
  • You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life
  • You are very comfortable analyzing data and tracking to track progress and drive decision making
  • You have excellent verbal and written (e.g., client-ready slides, emails) communication skills

Skills

Required:Senior client relationship managementProject managementCommercial acumenData analysis and decision makingCommunication

Benefits

  • Meaningful Equity Stake
  • Subsidized Medical, Dental, and Vision insurance plan options
  • 401(k)
  • FSA, HSA and commuter benefits
  • Learning stipend
  • Open vacation policy, including: 15 days PTO annually, Stepful closed the last week of December, 15 work-from-anywhere days, 10 public holidays observed for 2026
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Stepful

Online Training for Healthcare Jobs

Stepful trains people with a high school education in 4 months and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.

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