Solutions Manager
Hybrid (New York City)$120k - $170kFull-timePosted 7mo ago
About the role
Solutions Manager responsible for onboarding, implementing, training, and post-sale optimization for enterprise customers using Zip’s AI procurement platform. Leads end-to-end implementations, collaborates with product/engineering, and drives time-to-value for customers.
Responsibilities
- Lead onboarding for new enterprise customers with emphasis on requirements gathering and configuring the product to solve their problems
- Responsible for end-to-end implementation for new enterprise customers, building out customer processes from scratch
- Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without ongoing help from Zip
- Proactive project management across many customers to manage requirements and tasks during onboardings
- Delegate and oversee project-related activities to supporting solutions and technical consultants
- Collaborate with product and engineering to determine feasible requests and set customer expectations
- Do whatever it takes to make customers happy and onboard them quickly
- Continuously improve post-sales processes to accelerate time to value for customers
Qualifications
- 8+ years’ experience in Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
- Experience leading enterprise-wide (ideally global) P2P or ERP implementations
- Fantastic communication skills
- Extreme attention to detail and proactive mindset
- Experience working with product and engineering teams
- Ability to push back while keeping customers happy
- Very comfortable with software configuration (technical skills a plus)
- Willingness to do whatever it takes to make Zip and its customers happy.
Benefits
- Start-up equity
- Health, vision & dental coverage
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Aug 26, 2026. Interested? Apply on the company site.
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