Solutions Manager
Hybrid (San Francisco)$120k - $170kFull-timePosted 7mo ago
About the role
Lead onboarding and end-to-end implementation for enterprise customers, configure Zip to solve their problems, train customers, manage multiple onboardings, collaborate with product/engineering, and continuously improve post-sales processes to accelerate time to value.
Responsibilities
- Lead onboarding for new enterprise customers, focusing on requirements and configuring the product to solve their problems
- Manage end-to-end implementation for new enterprise customers and build out customer processes from scratch
- Lead training and Q&A sessions to empower customers to use the product without ongoing help from Zip
- Proactive project management across many customers to manage requirements and tasks across onboardings
- Delegate and oversee project-related activities to supporting solutions and technical consultants
- Collaborate with product and engineering to determine which customer requests to support and set expectations
- Do whatever it takes to make customers happy and onboard them quickly
- Continuously improve post-sales processes to accelerate time to value
Qualifications
- 8+ years’ experience in Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer/stakeholder relationships in a B2B SaaS company
- Experience leading enterprise-wide (ideally global) P2P or ERP implementations
- Fantastic communication skills
- Extreme attention to detail and proactive mindset
- Experience working with product and engineering teams
- Ability to push back and still satisfy stakeholders
- Comfort with software configuration (technical skills a plus)
- Willingness to do whatever it takes to make Zip and its customers happy.
Benefits
- Start-up equity
- Health, vision & dental coverage
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Aug 26, 2026. Interested? Apply on the company site.
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