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Solutions Manager

Zip· Solutions
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Hybrid (Toronto)CA$163k - CA$202kFull-timePosted 7mo ago

About the role

Solutions Manager responsible for leading onboarding, end-to-end implementation, training, and proactive project management for enterprise customers, coordinating with product and engineering, and continuously improving post-sales processes.

Responsibilities

  • Lead onboarding for new enterprise customers, with emphasis on understanding requirements and configuring the product to solve their problems
  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
  • Proactive project management across many customers, to manage requirements and tasks across onboardings
  • Delegate and oversee project-related activities to supporting solutions and technical consultants
  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
  • Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

  • 8+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
  • Fantastic communication skills
  • Extreme attention to detail and pride yourself in being incredibly proactive
  • Experience working with product and engineering teams
  • You’re able to push back and still make people happy
  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
  • Willing to do whatever it takes to make Zip and its customers happy.

Skills

Required:CommunicationProject managementProduct & engineering collaborationSoftware configuration

Benefits

  • Start-up equity
  • Health, vision & dental coverage options
  • Catered breakfast, lunch, & dinner
  • Flexible PTO
  • ClassPass membership
  • Monthly commuter benefit
  • Team building events & happy hours
  • Home office stipend
  • Phone/internet reimbursement
  • Hybrid model + 5 flexible remote days per quarter
  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Unlimited AI token usage
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Zip

The future of B2B spend

b2bprocurement
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