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IT Support Engineer

Tarro· IT Operations
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DumagueteFull-timePosted 7mo ago

About the role

On-site IT Support Engineer role at Tarro in Dumaguete, providing on-site or remote technical support for end-users experiencing hardware, software, and networking issues, with duties spanning incident management, IT operations, and collaboration with higher-tier teams.

Responsibilities

  • Monitor and maintain computer systems and networks.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Research and identify solutions to software and hardware issues
  • Responding in a timely manner to service issues and requests
  • Provide phone, email and chat support
  • Provide troubleshooting and debugging of production application and general network troubleshooting
  • Transition application issues to the engineering team and open and follow up with support tickets for IT Vendors we work with
  • Escalate critical issues and roadblocks to the next tier of Support.

Qualifications

  • Extensive experience with Linux, Windows and MacOS.
  • At Least 2 years of experience with operations and handling production support issues
  • Basic network administration (WAN, LAN, DNS and DHCP)
  • Working knowledge of basic network tools (ssh, ping, telnet,traceroute, and etc.)
  • Knowledge of and/or working experience with ITAM,MDM, Google Workspace and Jira ticketing.
  • Experience troubleshooting problems and deploying fixes and upgrades to production using Jenkins and Ansible.
  • Knowledge of and/or working experience with dashboards such as Grafana.
  • Must be able to work night shift and be flexible to work off-hours and weekends if required
  • Excellent verbal and written communication skills, in person, by telephone, and with teams

Skills

Required:LinuxWindowsMacOSNetworkingGoogle WorkspaceJira
Nice to have:ITAMMDMJenkinsAnsibleGrafana
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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