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Manager, Enablement & Strategy

Tarro· Client Enablement
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Kuala LumpurFull-timePosted 7mo ago

About the role

Enablement & Strategy Manager (Mandarin & English) focused on building programs, systems, and processes to elevate client-facing teams and deliver best-in-class experiences to restaurant partners.

Responsibilities

  • You will build the systems, programs, and operational infrastructure that enable our client teams to consistently deliver a best-in-class experience to restaurant partners.
  • You will lead and develop a small team of high-performing enablement specialists, mentoring them while setting a high bar for execution and ownership.
  • You will establish a culture of continuous learning by building programs that encourage knowledge sharing, capability development, and operational excellence.
  • You will partner closely with product, engineering, and client support teams to ensure our teams stay ahead of product changes and operational needs.
  • You will design and implement performance measurement frameworks that evaluate agent performance, training effectiveness, and team quality.
  • You will build feedback loops that turn operational insights into improvements in training programs and playbooks.
  • You will identify capability gaps across teams and lead initiatives that raise the overall performance bar of our client organizations.
  • You will create scalable infrastructure for knowledge management, training, and operational best practices that can grow with the company.

Qualifications

  • 4–5 years of experience in a high-intensity environment, such as management consulting, startups, private equity, or investment banking.
  • Bilingual in Mandarin and English, with strong written communication skills in English.
  • Demonstrated ability to drive complex projects end-to-end with high ownership, ideally while managing or mentoring high-calibre team members.
  • Enjoys building things from 0 → 1 and executing quickly.
  • Thrives in fast-paced, high-expectation environments and is comfortable navigating ambiguity and rapid change.

Skills

Required:Bilingual communication (Mandarin & English)Program developmentTeam leadershipCross-functional collaborationTraining measurementKnowledge management
Last updated Jul 23, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
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