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Growth Manager Latam

Taptap Send· Markets
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New York, Mexico CityContractPosted 7mo ago

About the role

Growth-focused role to drive Latam expansion for Taptap Send in Mexico & Central America, with community-driven strategies, partnerships, and on-the-ground awareness to compete with traditional remittance counters.

Responsibilities

  • Build trust-based relationships with diaspora communities through in-person and online communications
  • Conduct customer research with transfer senders on a regular basis
  • Initiate, negotiate and build partnerships with community associations and organizations
  • Set up local offline and community-driven awareness campaigns
  • Source and lead community ambassadors, champions and influencers
  • Manage customers’ CRM
  • Optimize Operations with help from Product, Ops, Eng and Support teams
  • Deepdive into customer pain points and work with the different teams as well as the Country Manager to solve them
  • Travel to connect with and better understand the Latam diaspora and grow our customer base
  • Dedicate part of your time to call customers and respond to messages/comments across our owned media channels
  • Work with the Country Manager to outline the growth plan for the market, including the growth strategy, monthly budget, targets, CAC, and CRM campaigns

Qualifications

  • Based in Mexico City or NYC.
  • Relevant experience in high growth-environments (startups, marketing, fintechs); we are flexible on seniority and open to junior or manager level candidates
  • Exceptional knowledge and networks among the Latam diaspora across [Mexico and Central America]
  • Strong business development/sales/marketing/analytical background
  • Experience driving execution-heavy growth initiatives and seasonal community campaigns
  • Having contacts with Latin influencers and celebrities in [location(s)] is a plus
  • Strong interpersonal and communication skills
  • Passion for working with and for migrant communities
  • Resourceful and has the ability to get things done. Also doing “more” with “less”
  • Fluency in English and Spanish.

Skills

Required:Growth strategy and executionCommunity outreach and partnershipsCustomer researchCRM management
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Taptap Send

Send more, spend less.

Money transfer with great rates, super quick delivery and no transfer fee on most sends.

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