← All roles

Head of Business Operations — Business

Taptap Send· Customer Experience
Apply on company site
LondonFull-timePosted 4w ago

About the role

Lead the design, build and scale of operations for Taptap Send's new Business product line, owning high-impact, high-urgency initiatives and working cross-functionally with Product, Data, Engineering and Compliance to deliver best-in-class support for business customers.

Responsibilities

  • Design, build and run best-in-class support for the Business product, end to end
  • Identify unhappy paths, build and automate solutions and work with product to fix at scale
  • Design, build and maintain AI-powered workflows and automations that reduce manual effort, improve retention and scale Operations effectively
  • Take operational functions and processes from 0 to 1, then 1 to 100
  • Set the standard our BPO partners are held to — playbooks, QA, KPIs — and hold the performance bar high
  • Structure complex and ambiguous problems by conducting ad hoc analysis
  • Act as Product Ops for the Business line: turn what customers tell us into evidenced product priorities, and get them built
  • Work across highly technical and specialised product, engineering and data colleagues to deliver an experience business customers stay for
  • Own support for each new launch, from readiness through to a steady, automated state

Qualifications

  • 5-7+ years of high-performing experience in a fast pace, analytical environment
  • B2B account management, customer success or business operations for a business/SME product is what we are looking for
  • You are looking for a role where you can directly drive the impact, where you are the owner and have autonomy to make decisions and drive outcomes
  • You take ownership, are dependable, and do the hard things to make things work. You own the problems end-to-end and constantly ship improvements
  • Comfortable using SQL to drive decisions daily
  • Willingness to build and iterate on AI-powered workflows and automations
  • No task too small, willingness to dive in and sweat the details regardless of the tool or problem
  • Instinct to add 'just enough' process to scale without cumbersome bureaucracy
  • Comfortable in a regulated, 24/7 business where the stakes for the customer are real
  • London, office based

Skills

Required:SQLB2B account management / customer success / business operationsAI-powered workflows and automations
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Taptap Send

Send more, spend less.

Money transfer with great rates, super quick delivery and no transfer fee on most sends.

Money transferMobile moneyFast transfersRemittance
Company profileWebsite

More open roles at Taptap Send