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IT Support Engineer

Taptap Send· Engineering
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DubaiFull-timePosted 3w ago

About the role

Proactive IT Support Engineer responsible for hardware, software, and network troubleshooting, with a focus on continuous improvement, AI-driven automation, and efficient IT operations for the Dubai office.

Responsibilities

  • IT Helpdesk & Ticketing: Manage day-to-day CorporateIT support using Jira Service Management (JSM)
  • SaaS Access Management: Manage access to the organization’s SaaS
  • Device & Asset Management: Admin for Jamf and maintain hardware inventory using Bluetally
  • Onboarding & Offboarding: End-to-end technical lifecycle for Dubai employees (procure laptops, configure hardware/software, provisioning accounts, automated experiences)
  • AV & Collaboration Systems: Manage and troubleshoot AV and video conferencing systems in the Dubai office
  • Vendor & Supplier Relations: Engage with local hardware and software suppliers
  • Network & ISP Management: Manage, patch, and maintain local office network; liaison with Etisalat for internet services
  • Documentation: Create and maintain internal IT documentation, runbooks, and self-service guides for employees

Qualifications

  • Proven experience in standalone or primary IT support in a modern office environment
  • Experience in regulated environments: ISO 27001, SOC 2, PCI DSS; regulators such as CBUAE, DFSA, VARA
  • Hands-on experience with Jamf, Asset Management, Jira, Okta, Google Workspace
  • Experience managing Apple hardware and software
  • Practical network patching, maintenance, and troubleshooting; ISP management
  • Experience with AV systems and conference room tech
  • Familiarity with local UAE IT procurement and regional hardware vendors
  • Strong communication and vendor management; experience with UAE ISPs like Etisalat is a plus
  • Ability to work independently and manage time; reliable face of IT for Dubai team
  • English fluency; Arabic a bonus
  • Certifications such as CompTIA Network+ or Jamf Pro (100/200) desirable

Skills

Required:IT Helpdesk & ticketingSaaS access managementJamfAsset managementOnboarding/offboardingAV & collaboration systemsVendor & supplier relationsNetwork & ISP managementEnglish fluency
Nice to have:Documentation
Last updated Oct 1, 2026. Interested? Apply on the company site.

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