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Senior Customer Engineer, Sub-Saharan Africa

Cloudflare· Solution Engineering
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Hybrid (Dubai)Full-timePosted 7mo ago

About the role

Senior Customer Engineer focused on Sub-Saharan Africa, acting as a quota-carrying technical advisor and architect across the customer journey from pre-sales validation through onboarding, deployment, and expansion in Cloudflare’s GTM organization.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs, deliver architectural demonstrations, address objections and compliance questions; determine deployment strategy within proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding without executing implementation; design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; monitor health and telemetry to ensure rapid time-to-value.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and account growth; drive deep platform adoption, retention, cross-sell and up-sell opportunities; lead Technical Quarterly Business Reviews with executives.
  • Trusted Advisory: maintain ongoing relationships with key stakeholders; provide architecture, AI control layers, security posture guidance; identify deployment risks and provide remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents/LLMs to automate routine tasks and reclaim time for strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources; document SOPs, architectural best practices, and guides.

Qualifications

  • Fluency in English (written and spoken); French a plus.
  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer) with varying levels by leveling.
  • Architectural mindset to white-board, design, and articulate complex enterprise network and security architectures.
  • Consultative & advisory skills to translate technical concepts into business outcomes for engineers and C-level executives.
  • Commercial mindset with experience in quota-carrying/revenue-aligned environments and understanding SaaS metrics.
  • Strong communication and stakeholder management to bridge technical details and C-suite strategy.
  • Technical breadth in at least four areas: Internet fundamentals, Security, Performance, AI proficiency, Coding/Scripting, Developer Platform Fluency.

Skills

Required:English fluencySolutions ArchitecturePre-sales / Customer EngineeringCommunication & PresentationQuota / Revenue AwarenessCloudflare technologies
Nice to have:French (bonus)

Benefits

  • Competitive base salary with variable compensation tied to full-lifecycle commercial targets (new business, adoption milestones, account expansion).
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Cloudflare

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