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Senior Customer Engineer, Majors - NE

Cloudflare· Solution Engineering
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Hybrid (Northeast)$204k - $321kfull-timePosted 4d ago

About the role

Senior technical advisor and primary architect of the customer journey within Cloudflare’s go-to-market strategy, bridging technical strategy and business value for enterprise clients across pre-sales validation, onboarding, deployment architecture, and ongoing expansion.

Responsibilities

  • Technical Validation: Lead technical discovery, map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs and validation plans; deliver tailored presentations, diagrams, and demonstrations; address objections and compliance questions; determine deployment strategy within proposals.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation as the primary executive/engineering contact; design migration/onboarding blueprints; guide customer engineering teams through best practices; monitor health, risks, and time-to-value.
  • Commercial Accountability & Expansion: Maintain a quota tied to new business and account growth; drive platform adoption, retention, and cross-sell opportunities; lead QBRs translating capabilities to ROI for executives.
  • Trusted Advisory: Maintain ongoing relationships with key stakeholders; provide architecture, AI control layers, security posture guidance; identify deployment risks and remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents, LLMs, and internal platforms to automate routine tasks and free time for strategic advisory.
  • Education & Enablement: Collaborate with Enablement Team to create and govern technical resources; educate internal teams and customers on SOPs, best practices, and guides.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer)
  • Architectural mindset for designing enterprise network and security architectures
  • Strong consultative/advisory communication skills translating technical concepts to business outcomes
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles and SaaS metrics
  • Excellent presentation and stakeholder management skills
  • Technical breadth in at least four domains: Internet fundamentals; Security; Performance; AI Proficiency; Coding/Scripting; Developer Platform Fluency

Skills

Required:Technical validation and PoC planningArchitectural design and storytellingCustomer health & adoption planningCommercial & quota ownershipCoding/ScriptingRESTful/GraphQL APIs & developer tooling
Nice to have:AI orchestration & automation

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, FSA, Commuter Spending Accounts, Fertility & Family Forming Benefits, Mental health support, Global Travel Medical Insurance
  • Financial Benefits: Disability, Life & Accident Insurance, 401(k), Employee Stock Participation Plan
  • Time Off: Flexible PTO, Parental leave, Pregnancy health, Medical leave, Bereavement leave
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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