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Expansion Account Manager

incident.io· Sales
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Hybrid (San Francisco)$210k - $250kFull-timePosted 7mo ago

About the role

Expansion Account Manager at incident.io owning end-to-end relationships with commercial customers, focusing on retention and growth through expansion opportunities and collaboration with CS, GTM, Sales, and Product.

Responsibilities

  • Own a book of commercial customers end to end, keeping and growing them.
  • Spot usage expansion opportunities and determine when accounts are ready to grow into more of what we offer.
  • Collaborate with CS to understand account activity and with GTM to feed insights into sales strategy.
  • Pull in Sales and Product as needed to support accounts.
  • Use AI to build account plans, identify expansion signals, and draft outreach that feels like your own writing.

Qualifications

  • Experience in expansion side of account management with renewal conversations.
  • Comfort with challenging conversations with CTOs/VPs.
  • Resilience in handling difficult deals and complex negotiations.
  • Genuine interest in AI tooling and optimizing workflows.
  • Drive to impact revenue and move metrics through account actions.
  • Adaptability to a startup environment without a fixed playbook.

Skills

Required:Account expansion strategyRenewal negotiations

Benefits

  • Market-leading private medical insurance.
  • Competitive PTO.
  • First Friday of every month off.
  • Enhanced 401k.
  • Meaningful equity.
  • Unlimited AI spend.
  • Generous parental leave.
  • Two budgets: $1000 setup, $500/year for personal investment.
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About incident.io

The all-in-one AI platform for on-call, incident response, and status pages—built for fast-moving teams.

incident.io is an all-in-one incident management platform unifying on-call scheduling, real-time incident response, and integrated status pages – helping teams resolve issues faster and reduce downtime.

incident managementincident responsestatus pageson-callAI
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